Shipping policy

Last Updated: [Insert Date Before Publishing]

1. Overview

At RIVA, every order is a reflection of our commitment to quality and care. We take pride in ensuring that your order is carefully inspected, securely packaged, and shipped in a timely manner. Please read this policy carefully before placing your order.



2. Shipping Destinations

RIVA currently ships to the following locations:

  • Puerto Rico (all municipalities)
  • United States (all 50 states and Washington D.C.)



We do not currently ship to international destinations, U.S. territories other than Puerto Rico, P.O. Boxes, or military addresses (APO/FPO). Expansion of shipping destinations may be announced in the future.



3. Order Processing Time

All orders are processed within 1 to 3 business days from the date of purchase. Business days are Monday through Friday, excluding federal and Puerto Rico public holidays.



Orders placed on weekends or public holidays will begin processing on the next available business day. You will receive an email confirmation when your order has been placed and a separate notification when your order has shipped, including your tracking number.



Please note: Processing time is separate from shipping time. Processing time refers to the time it takes RIVA to prepare, inspect, and hand off your order to the carrier.



4. Quality Inspection

Every RIVA order undergoes a quality inspection before shipment. Our team reviews each item to ensure it meets RIVA's standards for color accuracy, construction, branding, and overall condition. This step may add up to one additional business day to the processing period in rare cases, but is a non-negotiable part of our commitment to delivering a premium product.



5. Shipping Options & Estimated Delivery Times

After your order has been processed and shipped, estimated delivery times are as follows:



Shipping Method

Estimated Delivery

Cost

Standard Shipping

3–10 business days after shipment

Calculated at checkout

Free Standard Shipping

3–10 business days after shipment

FREE on orders of $100 USD or more*



*Free standard shipping applies to orders of $100 USD or more before taxes and after any discounts have been applied. Free shipping is calculated automatically at checkout when the qualifying threshold is met.



6. Shipping Carriers

RIVA reserves the right to select the most appropriate shipping carrier for each order based on destination, package size, and available service. Carriers may include, but are not limited to, USPS, UPS, and other trusted shipping services. Carrier selection does not affect your estimated delivery window.



7. Tracking Your Order

Once your order has shipped, you will receive an email containing your tracking number and a link to track your shipment. Please allow up to 24 hours for tracking information to become active after the tracking number is issued.



If you do not receive a tracking email within 5 business days of placing your order, please contact us at info@wearriva.com.



8. Delivery Time Estimates & Delays

All delivery times are estimates and are not guaranteed. RIVA is not responsible for delays caused by, including but not limited to:

  • Weather events, natural disasters, or acts of God
  • Carrier delays, strikes, or service disruptions
  • Federal or local holidays
  • High-volume periods such as product launches, promotional events, or the holiday season
  • Incorrect or incomplete shipping addresses provided by the customer
  • Customs or postal inspections
  • Circumstances beyond RIVA's reasonable control

In compliance with the FTC Mail, Internet, or Telephone Order Merchandise Rule (16 CFR Part 435), RIVA commits to shipping your order within the time frames stated above. If we anticipate a significant delay beyond our stated processing window, we will notify you by email and provide you with the option to wait for the updated shipment or cancel your order for a full refund.



9. Incorrect Shipping Address

It is the sole responsibility of the customer to provide a complete and accurate shipping address at the time of checkout. RIVA is not responsible for orders shipped to an incorrect address provided by the customer.



If an order is returned to RIVA due to an incorrect, incomplete, or undeliverable address provided by the customer, we will contact you to arrange reshipment. The customer will be responsible for all costs associated with reshipping the order, including applicable shipping fees.



If a customer chooses not to reship the returned order, RIVA may offer a partial refund of the product value only, minus the original shipping cost and any return-to-sender fees incurred.



10. Lost, Stolen, or Undelivered Packages

Once a shipment is marked as 'Delivered' by the carrier, RIVA considers the order to have been successfully fulfilled. RIVA is not responsible for packages that are lost, stolen, or misplaced after delivery has been confirmed by the carrier.



If your tracking shows 'Delivered' but you have not received your package, we recommend:

  1. Checking around your delivery location (front door, mailbox, with neighbors, building reception, etc.)
  2. Waiting 24 hours, as carriers occasionally mark items delivered before physical arrival
  3. Contacting the carrier directly with your tracking number to file a claim
  4. Contacting RIVA at info@wearriva.com — we will assist you in the investigation process to the best of our ability



RIVA may, at its sole discretion, assist customers in filing carrier claims, but we do not guarantee reshipment or refund for packages marked as delivered by the carrier.



11. Contact Us — Shipping Inquiries

For any shipping-related questions, please contact us at:

Email: info@wearriva.com

We aim to respond to all inquiries within 2 to 3 business days.