Política de privacidad

Last Updated: [Insert Date Before Publishing]

1. Introduction

RIVA ('we,' 'us,' or 'our') operates wearriva.com (the 'Site'). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from us.



By using our website or purchasing from RIVA, you consent to the practices described in this policy. If you do not agree with the terms of this Privacy Policy, please do not access the Site or provide us with your personal information.



2. Information We Collect

Information You Provide Directly

  • Full name
  • Email address
  • Phone number
  • Billing address
  • Shipping address
  • Payment information (processed and secured by third-party payment processors — RIVA does not store full credit card numbers)
  • Order details and purchase history
  • Communications you send to us via email or contact forms



Information Collected Automatically

  • IP address
  • Browser type and version
  • Device type and operating system
  • Pages visited and time spent on the Site
  • Referring URLs (the page you visited before arriving at our Site)
  • Clickstream data
  • Cookie data and similar tracking technologies (see Section 7)



3. How We Use Your Information

We use the information we collect for the following purposes:

  • To process, fulfill, and ship your orders
  • To send order confirmations, shipping notifications, and tracking updates
  • To respond to your customer service inquiries
  • To process payments securely through our third-party payment processors
  • To prevent fraud and protect the security of our website and customers
  • To send marketing and promotional communications, if you have opted in to receive them
  • To analyze website usage and improve our products and customer experience
  • To comply with applicable legal obligations



You may opt out of marketing communications at any time by clicking 'Unsubscribe' in any email we send, or by contacting us at info@wearriva.com.



4. Sharing Your Information

RIVA does not sell your personal information to third parties. We may share your information only with the following types of trusted service providers who assist us in operating our business:

  • Shopify — our e-commerce platform (see Shopify's Privacy Policy at shopify.com/legal/privacy)
  • Payment processors — including PayPal, Apple Pay, Google Pay, and Shopify Payments, which handle payment processing securely
  • Shipping carriers — including USPS, UPS, and other carriers, who receive your name and shipping address to fulfill your order
  • Email marketing platforms — used to send order-related and promotional communications
  • Analytics tools — including Google Analytics and similar services, to understand website traffic and usage
  • Fraud prevention tools — to detect and prevent unauthorized transactions



All third-party service providers are required to handle your information in accordance with their own privacy policies and applicable law. We encourage you to review the privacy policies of these services.



5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small files placed on your device that allow us to:

  • Remember your cart and session information
  • Analyze website traffic and user behavior
  • Deliver relevant advertising and marketing content
  • Improve website functionality and performance



You can control cookie settings through your browser settings. Please note that disabling cookies may affect certain features of the Site. By continuing to use our website, you consent to our use of cookies in accordance with this policy.



6. Your Rights

Depending on your location, you may have the following rights with respect to your personal information:

  • The right to access the personal information we hold about you
  • The right to request correction of inaccurate information
  • The right to request deletion of your personal data, subject to applicable legal requirements
  • The right to opt out of marketing communications at any time



To exercise any of these rights, please contact us at info@wearriva.com. We will respond to your request within a reasonable timeframe and in accordance with applicable law.



7. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our website uses SSL (Secure Socket Layer) encryption for all data transmissions, and payment processing is handled by PCI-DSS compliant third-party processors.



However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.



8. Third-Party Links

Our website may contain links to third-party websites or services. RIVA is not responsible for the privacy practices or content of those third parties. We encourage you to review the privacy policies of any third-party sites you visit.



9. Children's Privacy

Our website is not directed to children under the age of 13, and we do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately at info@wearriva.com.



10. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated 'Last Updated' date. We encourage you to review this policy periodically. Your continued use of the Site after changes are posted constitutes your acceptance of the updated policy.



11. Contact Us — Privacy Inquiries

Email: info@wearriva.com

Website: wearriva.com